What Actually Happens When You Get in Touch With Us
- Ian Smith
- Aug 14
- 1 min read
Not knowing what happens after you hit send is a quiet, common reason people put off getting in touch. Reply straight away? Explain everything up front, in writing, to a stranger? It helps enormously just knowing the actual, unremarkable answer.
Reviewed by Ian Smith, BSc (Hons), BACP (Accredited)
What You Actually Need to Say
Barely anything. A sentence or two on what's prompting you is plenty. “I've been feeling anxious for a while and want to talk to someone” is a completely sufficient starting point. You're not writing a case history. That happens properly, in person, once you're ready.
What Happens Next
You send a short message. A form, an email, whatever's easiest.
We respond personally, usually quickly, to arrange a first session at a time and location that suits you.
You attend a relaxed first session. No pressure, no obligation to continue.
You decide together what ongoing support, if any, looks like.
Confidentiality From the First Message
Whatever you share when you first get in touch is treated with the same confidentiality as anything discussed in session. No need to hold back or soften it for a stranger reading a form. It's read by the person who'll actually be working with you.
A Few Common Questions
How much detail should I include?
A couple of sentences is plenty. The full conversation happens in your first session, not the initial message.
How long until I hear back?
We aim to respond personally and promptly.
Am I committing to anything?
No. Reaching out just starts a conversation.
Counselling in Wimborne, Poundbury, Poole, and online.
